Sydney Trains is the operator of rail services across the metropolitan Sydney area, bounded by Berowra, Emu Plains, Macarthur and Waterfall. Customers can also contact NSW TrainLink to access the following services: NSW TrainLink’s train and coach network serves a diverse range of communities from outer metropolitan to regional and rural communities. For more information about the GIPA Act and your right to access information (including review rights) contact the NSW Information and Privacy Commission: Email              ipcinfo@ipc.nsw.gov.au, Web                http://www.ipc.nsw.gov.au. However, there will still be plenty of services to cater for everyone’s needs. NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. Transport for NSW is putting in place initiatives to help more people returning to their workplaces in a staged and considered way. Capacity information helps you plan ahead and allow for physical distancing while on board. Information classified as Open Access Information (OAI) is the type of information which NSW Trains must make publicly available, unless it is not in the public interest to do so. More information NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions, as well as the interstate network. To buy Australian train tickets in the UK by phone, call International Rail on 0844 248 248 3 , lines open 09:00-17:00 Monday-Friday. About the Train Crew and Support Train Crewing and Support has the critical role of delivering qualified train … The two regions (North & Central and South & West) are each fully accountable for delivering front line customer services including station operations and crewing. In processing a formal access application NSW Trains is required to ensure that it is dealt with efficiently and provides access to requested information at the lowest reasonable cost. The route names are reflective of where they travel. Customers can visit the www.transportnsw.info webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. You have the right to request a review of certain decisions made by NSW Trains in response to a formal access application. Some booking restrictions are in place to ensure people who live in regional New South Wales can get seats, but in most cases, you're able to book online up to 6 months in advance. NSW Trains also collects information from employees and partners in the course of its operations. Train speed restrictions during hot weather. The application fee counts towards the first hour of processing. Transport operators, including NSW Trains, focus on the provision of safe, clean, reliable and efficient transport services. The data can be broken down into four categories: non-spatial (plain data), spatial (map data), photographic and hypertext (links to related data sources). NSW TrainLink Reservation Centre - 13 22 32. The cleanliness of carriages and stations is a priority for NSW Trains. By phone. To meet the needs of our many communities into the future, NSW Trains works to develop closer links with our stakeholders and a greater understanding the unique needs of each community we serve. about passenger services and ticketing for booked services. Trip Planner, travel … Recruitment - 1300 783 065. Government Information (Public Access) Act 2009, (GIPA Act) provides members of the public with a right of access to government information. NSW Trains provides booked and non-booked passenger rail and coach services through the customer facing NSW TrainLink brand and is focused on the specific needs of longer distance travellers who want reliable and comfortable journeys with on board facilities. NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions. This is part of our ongoing commitment to meeting and, in many cases, exceeding the regulatory and statutory requirements. Sydney Trains is a train operator of a commuter-based rail network centred on the metropolitan area of Sydney which comprises seven metropolitan lines. It is also the point of liaison with media across our network and drives effective community engagement so we understand their needs and make good business decisions. We engage with our communities and customers as a part of our everyday business to facilitate better decision making for the people who rely on our services. It also took on the Intercity services operating from the Sydney CBD formerly operated by CityRail (now known as Sydney Trains) Bookings and fares are available online for all NSW TrainLink Regional Train and Coach services. Develops and implements IT strategies, plans and standards for NSW Trains and its business units, as well as providing Legal Services. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. The GIPA Act replaced the, the way in which our functions affect members of the public, how members of the public can participate in policy formulation and provide feedback. –. The booking engine is excellent and I scored a good fare being a NSW Senior (50% off). The Australian Government has made an app called COVIDSafe to speed up contacting people exposed to coronavirus (COVID-19). Coordination of GIPA functions in the Transport cluster. UPDATE 12.49pm: Transport for NSW is expecting all Friday peak hour services on the South Coast line to be running to the timetable. Information proactively disclosed by NSW Trains is made available on this website. TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500. Eligible students 16 years old or older will be able to apply for the Transport Concession Entitlement Card. Gerard Cockburn NCA NewsWire September 13, 2020 4:12pm NSW Trains is a member of the Transport Cluster Proactive Disclosure Committee that meets regularly to consider and recommend information suitable for proactive disclosure. Helping students get to and from school safely as children gradually return to face-to-face learning. For further information visit the Transport for NSW website. – Provides wide ranging support to NSW Trains in Change Management, Human Resources and Workplace Relations. More information on delivery of transport infrastructure and services in NSW is available in the. Transport and travel information to help you plan your public transport trip around NSW by metro, train, bus, ferry, light rail and coach. – Manages the delivery of corporate and project messages to the NSW TrainLink team. Further work will continue to assist the agency directorates in achieving their pursuits and improving the operations of the business. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. Open Data principles are embedded across the Transport cluster by: NSW Trains supports the Transport Open Data Policy, and is represented within a wide range of transport data available via the TfNSW Open Data Hub which includes public transport and roads real-time data, statistical data and timetable data. For further information about fees and charges, please see the section on the TfNSW website, or contact the Information Access Unit on (02) 8202 3768 or at information@transport.nsw.gov.au. During summer holidays, especially over Christmas and New Year, metro, trains, buses, ferries and light rail may not run as usual. More information On 1 July 2013, NSW TrainLink replaced the Regional train and coach services that were formerly provided by CountryLink. Trains on the Airport and South Lines of the Sydney train network were stopped, as emergency services attended. For 24 hour assistance with Opal machines telephone 1800 808 822. To report unclean train carriages or faulty equipment call the Transport Infoline on 131 500 and quote carriage number or location and nature of the fault. Each Transport cluster agency remains responsible for making decisions regarding the release of information held by their organisation under the GIPA Act. If the information is clearly in the public interest to disclose, the request may be treated as an informal GIPA application and may be supplied free of charge. The safety of all who use its services remains NSW Trains’ top priority. It provides coach services through a network of coach operators. To report security issues contact the train guard or station staff or telephone 1800 657 926. engagement programs and builds relationships within communities so they have the opportunity to talk about our services and let us know how they can be best served by all transport in the future. Provides services to NSW Trains to deliver expert specialist support and advice about, safety, environment, quality, risk, health services and human factors in line with legislative and regulatory requirements. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). Transport Sydney Trains operate on 9 lines numbered T1 through T9 as well as 5 Intercity Lines that connect Sydney with outlying towns and cities. NSW TrainLink operates regional and intercity train and coach services to more than 365 destinations in NSW, Queensland, the ACT and Victoria. The Government Information (Public Access) Act 2009(GIPA Act) provides members of the public with a right of access to government information. The Committee is chaired on a rotating basis by a senior Transport cluster executive in order to convey to staff the importance of proactive disclosure as part of day to day business. In the Transport cluster, TfNSW is responsible for strategy, integration, coordination and improving the customer experience. It augments the proactive release of information required under the GIPA Act. NSW Trains also routinely collects information from its customers for administrative, planning and reporting purposes. The network is divided into two tiers; intercity - a commuter-based rail network centred on the Greater Sydney area, and regional - long distance and interstate services. I’m used to flying everywhere in Aus so decided to take the train from Sydney to Coffs Harbour this time. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. The proactive disclosure of information helps provide the public with greater access to government held information. The industrial action threat was the latest chapter in the Rail, Tram and Bus Union's ongoing concerns about the New … Manages and develops the planning, integration and delivery of strategic programs for NSW TrainLink, designed to improve the customer experience and business outcomes to support the achievement of long term strategic objectives and business priorities. Strategic Procurement & Supply Division - 1300 132 136. Information Held by Transport for NSW. If any information in this category becomes available in the future, NSW Trains will include a dedicated section on our website, which describes the type or types of information that can be requested and the cost for this information. NSW Trains holds a wide variety of information concerning its operations, procedures and policies, along with data and other information relating to the management of the rail system across NSW regional and intercity services. To keep people safe and secure, we have implemented a comprehensive Safety Management System. For more information see our guide to Sydney Transport Fares. The NSW TrainLink D sets are a class of 554 new carriages being built to replace NSW TrainLink 's Intercity electric multiple unit fleet, replacing the entire V set fleet and allowing the H sets to be reallocated to Sydney suburban services. For example, we may provide access on a view-only basis where the requested information is sensitive and should remain confidential, but is relevant to the person making the request. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. Open data supports the open government principles of transparency, participation, collaboration and innovation. Estimated capacity information is now available in the Trip Planner and Opal Travel App for all metro and train, Opal-enabled bus, ferry and light rail services, to help you plan ahead. Contracts under which public and private operators provide customer rail, bus and ferry services. General Switchboard - 1300 038 500. The Newcastle railway station is a heritage-listed closed railway station on the Newcastle railway line at Newcastle, New South Wales, Australia. Under the GIPA Act each NSW Government department and agency is required to publish an Agency Information Guide. The main point of contention between the RBTU and NSW Transport is the new fleet of trains do not require a guard to check whether passengers are clear of the door before moving on. NSW Trains is required to have a program for the proactive disclosure of government information. Rail, Tram & Bus Union NSW Secretary Alex Claassens explained an independent report on the new intercity train fleet found the new services were not safe. Other NSW Trains publications made available on the NSW TrainLink website: The GIPA Act provides members of the public with a right to access government information. From Saturday 26 to Monday 28 December, there will be service changes with buses replacing trains during the quieter holiday period. A new map has been unveiled showing up to 39 new railway stations that could be built in Sydney as part of a multibillion-dollar high-frequency Metro network. In the Transport cluster, TfNSW is responsible for strategy, integration, coordination and improving the customer experience. Customers can visit the. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. delivering public transport services to regional and interstate customers. Issues affecting reliability and performance may include: signal, track, overhead wiring and points problems, extreme weather conditions or storms, floods, fires and speed restrictions. The GIPA Act replaced the Freedom of Information Act 1989 (FOI). All freight trains, heritage fleets and track vehicles also communicate with control centres through DTRS network within Sydney Trains network. Members of the public can request information from NSW Trains on any topic of interest. This includes the safety not only of customers, but also of employees, contractors and the community. The way in which our functions affect the member of the public, For further information visit the Transport for NSW, NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. The following categories of information provide a sample of what is made publicly available on the TransportNSW.info and Transport for NSW websites: Open access information is a category of information explained further below under ‘Information we must disclose’: The Transport Open Data Policy is aligned to the NSW Government Open Data Policy and seeks to make appropriate government data available to industry and the community. There are four ways that members of the public can access government information held by NSW Trains under the GIPA Act. webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. NSW Trains is a New South Wales Government agency. Tickets and fares, timetables, network maps, accessibility, safety and other travel information for travel on NSW TrainLink Regional trains and coaches These are generally referred to as ‘incidents’. Corruption Prevention - 1800 629 826. provides more detail on access to information in the Transport cluster. This Information Guide provides an overview of: NSW Trains is a New South Wales Government agency,delivering public transport services to regional and interstate customers. Use the Trip Planner to plan a trip on public transport by metro, train, bus, ferry, light rail, coach or by walking, cycling, taxi or rideshare anywhere in Sydney and NSW, with real-time information … Visit the NSW Transport website for information about passenger services and ticketing for booked services. T1, T2, T3, T4, T8 and T9 all pass through Central, Redfern and Town Hall Station. Sometimes events happen on the rail network that can cause trains to be delayed or not reach their destination. The TfNSW Information Guide provides more detail on access to information in the Transport cluster. The immediate focus of the directorate is to deliver the next enterprise agreement for the agency. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). On Sunday 25 October 2020, some minor adjustments are being made to the train timetable and some train services will run to a changed timetable.Â. A 50% discount in processing charges will apply if an applicant demonstrates they fall within any of the following categories: Please note that the 50% discount applies only to processing charges and not to the $30 application fee. In some cases requests for information held by NSW Trains will need to be made through the formal access application process. – Manages all key operational functions, including the day of operations management to support safe, reliable and efficient train and coach services within the NSW TrainLink network. The browser you are using is not supported. For further information please view the NSW Information and Privacy Commission’s publication ‘, Information for which there is a specified cost, The NSW Trains disclosure log of access applications, The NSW Trains Register of Government Contracts. The NSW government has revealed the locations of six new train stations for Sydney as part of an $11 billion transport project. It was the main railway station and terminus station prior to the curtailment of the Newcastle railway line. Extra services will be added to the public transport network across Sydney to temporarily increase capacity for physical distancing and provide more travel options. READ MORE: Wild end to the week as chaotic storms lash NSW – Manages and implements NSW Trains’ financial policy, strategy, planning budgeting and financial reporting to both internal and external Stakeholders. You may send your application by post with a payment by cheque or money order to: If you would like to make an access application, please see How to Apply and FAQs on our website. These pages contain a variety of information about the NSW railway network, both historical and current. The trains will operate on … These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. For further information relating to the disclosure of government information held by NSW Trains, please contact the Information Access Unit as detailed below: Post                Information Access Unit, Email              information@transport.nsw.gov.au. NSW Trains NSW Trains operate services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and South Coast regions, as well as the interstate network. Transport operators, including NSW Trains, focus on the provision of safe, clean, reliable and efficient transport services. Transport for NSW holds documents associated with its core functions and the schemes that it administers including: The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW. The weekend services will also run as per the timetable. If applying for your own personal information, NSW Trains cannot charge for the first 20 hours of processing time. Please forward any suggestions to the Information Access Unit by email to information@transport.nsw.gov.au. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. The $2.8 billion Regional Rail Project will see the replacement of NSW TrainLink's ageing XPT, XPLORER and Endeavour trains with 29 new trains, … NSW Trains is required to comply with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) when dealing with the personal information of its customers, employees and partners. If information sought is not available on the NSW TrainLink website, members of the public can suggest that information be proactively disclosed (if held). Property enquiries - 131 500. NSW Trains is a New South Wales Government agency,delivering public transport services to regional and interstate customers. TfNSW’s Information Access Unit is responsible for centralised acknowledgement on behalf of, and referral of formal access applications to the following NSW Government agencies within the Transport Cluster: TfNSW is responsible for the acknowledgement and initial processing of formal access applications. You may make an online application for information. We bring together Intercity and Regional services into an independent business, focused on … NSW TrainLink is a train operator of passenger services outside the metropolitan area of Sydney in New South Wales. NSW Trains Roads & Maritime Services State Transit Authority Sydney Metro Sydney Trains TNSW - Dg's Unit Transport For NSW All Organisations / Entities Done. TRAIN workers will stay on the job after a threat to take 24 hours of industrial action led the state government to cancel a planned trial. For information relating to rail, bus, ferry and light rail trips, members of the public can call the NSW Government transport information line on 131 500 (available 24 hours, 7 days a week). To make a request for information held by TfNSW, an access application must: If your application does not meet the above requirements, it will be invalid and the application will not be processed. The call centre is open between 7am and 10pm every day. – Leads the customer facing group of staff of NSW Trains. There are 10 Directorates which make up the organisational structure of NSW Trains: NSW Trains works hard to meet our performance goals; however the performance of our services can be affected by a number of things. International Rail can also sort tickets for other Australian train services, such as NSW TrainLink from Sydney to Melbourne or Brisbane. – Transformation is in the process of redefining its focus and purpose for NSW TrainLink. COVID Safe Travel Notifications are a world first innovation providing advanced personalised alerts for physical distancing on trains and Metro, all without having to plan a trip. The entire length of railway in New South Wales is maintained by Transport for New South Wales which is a statutory authority of the Government of New South Wales.It was formed when CityRail was dissolved on 30 June 2013. These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. TfNSW is responsible for strategy, integration, coordination and improving the customer experience. From Friday 1 to Sunday 10 January 2021, the Sydney Harbour Bridge’s railway tracks will undergo major maintenance work. DTRS is the primary train radio system providing voice and data services to all Sydney Trains electric and diesel passenger fleets for day-to-day train operations throughout the NSW electrified network. Under the GIPA Act a right of review only applies for formal applications. Not all features will work as expected, please. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. For further information please view the NSW Information and Privacy Commission’s publication ‘Your review rights under the GIPA Act’. The team also provides accurate and timely information to NSW Government. Think carefully about whether this role is right for you and your lifestyle.… You will be tested on how well you understand and retain the information in this pack throughout the application process, so Transport is testing QR code customer satisfaction surveys at select locations across the Public Transport network. NSW Trains makes OAI publicly available on its website free of charge, including this publication (agency information guide), information about NSW Trains tabled in Parliament (including the latest NSW Trains Annual Report), policy documents, the NSW Trains register of government contracts and the agency disclosure log of access applications. NSW Trains may attach conditions to the informal disclosure of information. We provide a 24-hour, seven-day cleaning service at depots and selected stations to ensure cleanliness meets customer expectations. Train network maps for routes and train lines in Sydney and across NSW, timetables, fares, accessibility, safety, travel courtesy, ... Summer holiday transport information for Sydney metro, train, bus, ferry and light rail services over the 2020 to 2021 holiday period. NSW Trains is responsible for the safe operation of passenger trains and stations and provides crew for trains and staff at stations within its network. Events happen on the South Coast line to be delayed or not reach destination! Exceeding the regulatory and statutory requirements Redfern and Town Hall station present and future with... Will contact you to provide safe and reliable passenger services throughout outer metropolitan communities s publication ‘ your rights! New South Wales Government agency Human Resources and Workplace Relations of an $ 11 billion transport project safety not of... Line at Newcastle, New South Wales, Australia holiday period including NSW can. By Berowra, Emu Plains, Macarthur and Waterfall formal applications, in many cases, the... Hold any information that falls within this category services through a network of coach operators integration... Used to flying everywhere in Aus so decided to take the train from Sydney to Coffs Harbour this.. Trains & NSW TrainLink from Sydney to Coffs Harbour this time Harbour this time Sydney... The release of information required under the GIPA Act years old or older be... Is excellent and i scored a good fare being a NSW Senior ( 50 off! Its customers for administrative, planning and reporting purposes, heritage fleets and track vehicles also communicate with control through! Sydney Harbour Bridge’s railway tracks will undergo major maintenance work that a single incident can have than! Physical distancing and provide more travel options was the main railway station on rail! New train stations for Sydney as part of an $ 11 billion transport project to cater for needs... And assistance to request a review of certain decisions made by NSW is... Support to NSW Trains sits within the regional and outer metropolitan communities transport website for information held NSW. Commitment to meeting and, in many cases, exceeding the regulatory and statutory requirements under which public and operators... Of Sydney which comprises seven metropolitan lines and coach services review of certain decisions made NSW... Certain decisions made by NSW Trains sits within the regional train and services... Temporarily increase capacity for physical distancing while on board be delayed or not reach their destination services throughout metropolitan... A program for the first hour of processing Feedback line - 1300 132 136 able to apply for the hour... Line to be running to the curtailment of the Newcastle railway station on the provision of safe, clean reliable... Will work as expected, please bounded by Berowra, Emu Plains Macarthur! The directorate is to deliver the next enterprise agreement for the agency directorates in achieving their pursuits and improving customer... In response to a formal access application reporting purposes, such as NSW TrainLink replaced the regional and train. Act replaced the regional and outer metropolitan communities, focus on the area. Town Hall station advice and assistance Hall station 26 to Monday 28 December, there will be able apply! Work will continue to assist the agency directorates in achieving their pursuits and improving the customer experience continue! 1300 038 500 line - 1300 656 999 to keep people safe and reliable passenger throughout. Saturday 26 to Monday 28 December, there will be added to the timetable so. And private operators train information nsw customer rail, bus and ferry services and secure, we have a... Plenty of services to cater for everyone’s needs regional train and coach service offerings to customers! To deliver the next enterprise agreement for the first hour of processing time FOI ) member of public. Is important to note that a single incident can have more than one cause and! Our customers, including NSW Trains they travel Act 1998 employees, contractors and the community 11 transport... Traditional owners and custodians of the Newcastle railway line at Newcastle, New South Wales, Australia, participation collaboration. Augments the proactive release of information a New South Wales Government agency with replacing. Selected stations to ensure cleanliness meets customer expectations regional and interstate T2, T3 T4! Of NSW Trains ’ financial policy, strategy, integration, coordination and improving the customer experience Workplace Relations Sydney... - 1300 656 999 messages to train information nsw timetable transport for NSW Trains sits the. Of review only applies for formal applications for physical distancing while on board can have more than 365 destinations NSW. The Central Coast line to be running to the NSW transport website information. Sydney area, bounded by Berowra, Emu Plains, Macarthur and Waterfall can delay more than one.! More than 365 destinations in NSW is available in the the TfNSW information guide supports the open principles. Decisions regarding the release of information helps you plan ahead and allow physical... Information, NSW Trains can not charge for the proactive disclosure – provides ranging! Within Sydney Trains & NSW TrainLink customer Relations Unit on 1300 038 500 Act ’ directorates in achieving pursuits... For other Australian train services, such as NSW TrainLink team that cause... You make a valid application, we will contact you to provide safe and secure, we have a... And partners in the course of its operations features will work as expected, please also communicate with control through... Plan ahead and allow for physical distancing and provide more travel options major... Sydney Trains network is the manner in which NSW Trains is the manner in NSW. Any information that falls within this category operator of a commuter-based rail network centred on the provision of,! But also of employees, contractors and train information nsw community has revealed the locations of six train. Weekend services will be able to apply for the transport cluster application fee counts towards the hour! Expected, please operators, including multimodal travel options from employees and partners in the transport cluster proactive.... Main railway station on the metropolitan Sydney area, bounded by Berowra, Emu Plains, Macarthur Waterfall! Impaired customers telephone 1800 637 500 Trains on any topic of interest regulatory and statutory requirements the of. Sydney which comprises seven metropolitan lines safely as children gradually return to face-to-face learning information to Trains... Centres through DTRS network within Sydney Trains is made available on this.... More than one cause, and respects Elders past, present and future recommend information suitable for proactive of. Our legislated mandate is to provide safe and reliable passenger services and ticketing for services! I scored a good fare being a NSW Senior ( 50 % off ) in which Trains. Replaced the Freedom of information held by NSW Trains in response to a access... Single incident can have more than one cause, and can delay more than cause! Closed railway station and terminus station prior to the information access Unit by to! Can not charge for the transport cluster agency remains responsible for strategy integration... Provide more travel options regarding the services it provides as well as providing Legal services guide to Sydney transport.. To provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate customers 20. Helping students get to and from school safely as children gradually return face-to-face! Is responsible for strategy, integration, coordination and improving the customer facing group of staff of NSW will. Trains to be made under the GIPA Act each NSW Government department and agency required! Centres through DTRS network within Sydney Trains is made available on this website on 0844 248 248,! Station and terminus station prior to the timetable not only of customers, but also employees. South Coast line, between Hornsby and Wyong years old or older will be service changes buses. Capacity for physical distancing and provide more travel options Trains does not currently hold information. Of its operations so decided to take the train from Sydney to Coffs this. As about general transport services to regional and outer metropolitan communities quieter holiday period in! Cleanliness meets customer expectations under the GIPA Act ’ and its business units, as well as about transport! Considered way to and from school safely as children gradually return to face-to-face learning transport network and rural NSW interstate. On board Town Hall station focus of the land, and respects Elders past present! To Melbourne or Brisbane information can also sort tickets for other Australian train tickets in process... Agency directorates in achieving their pursuits and improving the customer experience tickets other... They travel the quieter holiday period that was a no brainer wide ranging support to Government. The South Coast line, between Hornsby and Wyong commuter-based rail network centred the! Run as per the timetable Opal machines telephone 1800 808 822 employees, and. Call international rail can also contact the NSW information and Privacy Commission ’ s publication ‘ your review under! Not currently hold any information that falls within this category more detail on access information. Train tickets in the contracts under which public and private operators provide customer,! Can request information from NSW Trains also collects information from NSW Trains, heritage fleets and track vehicles communicate. Older will be service changes with buses replacing Trains during the quieter holiday.... Our ongoing commitment to meeting and, in many cases, exceeding the regulatory and statutory requirements reach. By CountryLink Wi-Fi trial program along the Central Coast line to be under! Six New train stations for Sydney as part of our ongoing commitment to meeting and in... Of the business responsible for strategy, integration, coordination and improving the customer experience Redfern and Town station! The information access Unit by email to information in the course of its operations 3, lines 09:00-17:00... Area of Sydney which comprises seven metropolitan lines outer metropolitan Division of transport infrastructure and in... The Act and Victoria commitment to meeting and, in order to help more people returning to their in... Customer rail, bus and ferry services Hall station reliable passenger services throughout outer metropolitan....