High school graduate with 4+ years of customer service experience seeking a position as Hotel Front Desk Agent with ABC hotel. Important Hotel Front Desk/Guest Services Job Skills. To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry. Welcome guests to hotel in a polite, friendly and helpful manner. A receptionist often becomes an integral part of the business where they work. When applying for a Receptionist role, you can use your resume to clearly demonstrate the skills and qualifications you have to offer. Friendly and efficient Receptionist skilled in both verbal and written communication. Coordinated with the housekeeping department to ensure that the room is ready for receiving the guest. To secure a position as a Hotel Front Desk Receptionist in order to exercise my abilities and special training in this field for the good of company. Provide information to any guest or visitor inquiry, Functions of reservation department, call-center, business-center, Welcome and greet guests with a smile and in a warm manner, Compose reservations and pay attention to special requests, Assist guests with storing luggage, ordering taxis, reserving tables at restaurant and in storing valuables, Conduct administrative tasks like answering calls, taking payments, preparing bills and processing foreign exchange payments, Monitor and supervise the activities of housekeeping and maintenance staff to ensure outstanding service to guests, Assemble arrangements for business meetings held in the hotel conference, Answer telephone inquiries promptly and professionally, Responsible for directing calls to appropriate members of head office, Perform basic administrative tasks such as filing records and scheduling service appointments for the hotel, Manage group bookings for conferencing, the restaurant and accommodation, Deal with and resolve any customer complaints, Provide a high level of customer service to all guests and customers, Ensure all relevant paperwork has been completed in order for a smooth transition at the end of shift. 1. A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. Use a sample resume to format the document correctly. Airline reservations, hotel, car, visas & expense reports Essential functions require presence in the workplace on a regular basis and an ability to work extra hours if needed. North Highlands CA 95660 (916) 987-6543 [email protected] In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Collaborated with maintenance and housekeeping to maintain clean, welcoming room and lobby. Dealing with bookings by phone, e-mail, letter, fax or face-to-face. Here are some examples that showcase the features you should include in your receptionist resume summary: Example 1 ‘Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. They are the ones whom guests and visitors meet and speak first be it for room reservation or … November 23, 2020 resume Resume examples. Requirements – Knowledge, Skills, and Abilities for the Hotel Receptionist Position Coordinated successful check in and check out procedures for all guests. Hotel Front Desk Receptionist, August 2005 – Present, Hotel Front Desk Receptionist, May 2000 – July 2005, High School Diploma, Revilla Junior/Senior High School, Ketchikan, AK, © All designs are copyright and original to, Remarkable front desk and guest service experience, Expertise in handling cash and accounting machines, Ability to meet the requirements of a demanding guest, Ability to maintain an immaculate reservation system, Ability to maintain a work area equipped with all professional requirements, Proficient with Microsoft Word, Excel, Outlook, and PowerPoint. If you believe that you have what it takes to be a good receptionist, you can use this resume template to share your experiences with a potential employer. In this article, you will learn the most common responsibilities of a receptionist, the most important skills for a receptionist to have and how to list receptionist experience on your resume. You may also see Engineering Resume Templates. Ensure restaurant food quality by completing thorough line checks and tasting/testing food on a consistent basis. 3. Handled and resolved customer complaints and/or issues. Performed various duties to provide assistance to the guest such as arranging wake up calls and making the necessary travel arrangements. Generated automated accounting reports for the manager's review. the resume of receptionist has to show basic knowledge of office duties as well as computer skills. Hotel Receptionist Resume. Coordinated with the other department at times of group and VIP check ins. A receptionist resume format should match the vibe of the company, as well as provide a visual representation of your excellent professional qualities. Work closely with the restaurant operating partner to identify and develop employees for future leadership roles. The hiring manager, we’ll call him James, has a pile of 500 receptionist resumes on his desk staring him in the face. Hotel Sales Manager resume 2 Hotel Sales Manager resume 3 . Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a polite attitude. Attract the attention of a human resources manager with this hotel receptionist CV template that shows off all of the hospitality skills of a potential employee. Facilitated guest arrivals, departures and room allocation. Answered phone calls and in-person inquiries. A hiring manager looking for a Hotel Front Desk Employee is looking for a well-spoken individual with … Top 22 Receptionist Resume Objective Examples. Download. Career Objective: Looking for a receptionist position with “Mangotree International Hotel,” to use my customer service experience and pleasing personality in taking the organization’s reputation to the zenith. The above example of the hotel receptionist job description can serve as a good source of information in making a resume for the position, especially in writing the professional experience section of the resume. An outstanding Hotel Front Desk Employee resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Following these guidelines will help you build the resume you need to succeed. Allotted rooms and checked the identity of the person through valid identity proofs, Greeted customers and answered their queries, Maintained records of guests and visitors coming in and going out of hotel, Offered guests something to drink as per the availability of the resources, Welcomed guests in the hotel in a polite, friendly and helpful manner, Handled late arrivals and assisted with early check-in and check-out, Arranged brief tours of hotel's rooms and facilities, Operated switchboard and directed calls appropriately, Took reservations using hotel's accounting system and website, Dealt with and resolved customers' complaints, Managed group bookings for meetings and conferences. File Format. For more information on what it takes to be a Hotel Receptionist, check out our complete Hotel Receptionist Job Description. Ran daily credit card transactions through a settlement process. Looking for cover letter ideas? Find out what is the best resume for you in our Ultimate Resume Format Guide. When you apply for a receptionist position, it is important that you are familiar with what employers require so as to personalize your resume to reflect the skills, knowledge, and experience desired for the job. Hotel Receptionists welcome guests with a warm smile. ... Receptionist resume summary gives an outline of your career and highlights your best achievements. Monitored all the guest complaints and resolved them efficiently. Hotel Receptionist CV. Doc; Docx; Size: 33.8KB. Always prepare before you make a choice. Trained reception staff on hotel's computerized booking system. Emphasize your strengths and any relevant skills. 1. You can use our Office Receptionist Resume Template and print it after making the necessary customizations. Receptionist Resume Summary Example - Right. Simply adapt this resume example to suit your own needs and get ready for the interview call! Veterinary Receptionist Job Description: Salary, Skills, & More. The summary statement, which begins the resume, is the first chance to catch the hiring manager’s attention. Keywords: Hotel receptionist CV template, greeting guests, personal skills, customer service experience, hotel skills, booking rooms, CV layout Created Date: 1/1/2004 1:03:38 AM When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Receptionist Advice. Administrative Assistant / Receptionist Resume Samples and examples of curated bullet points for your resume to help you get an interview. Reviewed account information and charges with guests during check-out. Front Office Receptionist Resume Examples & Samples Greets patients and visitors to the medical office and obtains all required information to register patient. Maintained the issuance of all the room keys to the guests. Check out resume templates. Greeted, registered, and assigned rooms to guests, International Tourism And Hotel Management. Answered telephonic and in-person queries related to hotel services and resolved any issues, Prepared and completed room and restaurant bills, Assisted guests' in storing valuables in secure deposit box, Handled payments through cash, checks and credit cards, Registered hotel guests, made reservations, transmitted and received messages, Calculated bills, collected payments, ran various reports via computer for management, Reviewed and handled guest comments and complaints, Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained. November 23, 2020 resume Resume examples. © 2020 Job Hero Limited. Administered the booking of the rooms and their allocation as well. Samantha Gray. Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a polite attitude. The Hotel Receptionist is the first point of contact between the organization and the guest. Free resume templates are available online and in many word processing programs. Fluent in English and Spanish composition.’ Hotel Receptionist Resume Writing Guide Resume Sections. Ensured that all the safe deposit boxes in the hotel have the necessary security arrangements. Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints. Arranged daily continental breakfast for guests, Controlled daily intake of money/credit card transactions, Received and directed incoming calls to the correct associate professionally. Experience in … Managed hotel cash flows and processed guest payments. Resolve guest issues quickly and sensitively to ensure our guest have positive dining experience. Receptionist Resume Example . Provided professional as well as friendly customer service at all times. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Writing a great Receptionist resume is an important step in your job search journey. Answering questions about what the hotel offers and the surrounding area. Assisted other departments whenever needed. Sample Executive Receptionist Resume writenwrite.com. Else, this 10 step guide to receptionist resume is here to save you from all your receptionist resume making problems. Jobs for receptionists are projected to grow by 9% (or 95,500 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). Always prepare before you make a choice. Ensured that both the Front Office Manager and Reception Supervisors were kept up-to-date of any relevant feedback from guests and, or, other departments. Be aware of and make full use of hotel reservation software. Assisted guests with registration in the rewards program and explain the procedures of use. > Resume examples > Hotel Receptionist CV. Monitored the bill payments for the check out of the guest and ensured that it is done efficiently. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Telephonically ensure that guests are provided with hotel reservations and customer satisfaction. Build Restaurant sales through development of hospitality staff, proactive table visits and being an active member of the community. Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. Hotel Front Desk Receptionist Resume Examples. Receptionist resume summary examples. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. No formal education is required for the job, and many candidates highlight hotel management courses … Recorded daily room occupancy and rate totals. Responsible for billing to ensure guests are being charged appropriately. A resume summary for a Receptionist is an engaging “elevator pitch” about you as a professional and should include resume highlights as well as information about your personality that doesn’t necessarily fit in any other resume section. Hotel Receptionist Resume Hotel receptionists are the frontline workers of hospitality industry who carry the responsibility of building an image of the establishment on their shoulder. Image source: Clarusapex.com Welcome and greet guests with great courtesy, Manage room reservations using a computerized reservations system, Address guests concerns and special requests in a professional and personable manner. Hotel Receptionist Thus it’s important to match the CV … The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. 1. Big hotels are always looking for disciplined and hardworking receptionists. Hotel Receptionist. He/She is the first and sometimes the only person with whom small businesses meet. 1. Find out how to present your expertise in the most effective resume format. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. All rights reserved. Taking and passing on messages to guests. Verified that personal and payment information on guest accounts was accurate and complete. Administered the working of the bell desk for picking up the luggage of the customer and sending them to the respective rooms. Hotel Receptionists are “frontlines “ to customers since they are the ones directly interacting with the guests regarding room inquiries and reservations. Other common job titles include guest relations associate or front office agent. Prepare appropriate work schedule for hospitality staff based on projected business volume. Plus, we've provided receptionist resume samples and receptionist resume examples of each step so that you can better understand how each section should ideally look like. Get Hired Easier with Receptionist resume sample Using Receptionist resume samples can help you format and write your own Receptionist resume. Many receptionist jobs are considered as entry-level jobs in which a receptionist may receive additional duties for being promoted to another job with more responsibilities during the time. Use the Right Receptionist Resume Template . Settled Corporate Accounts and sending reports to those entities for billing purposes. Handled 3rd party reservations and ensuring proper processing. Hotel Front Desk Receptionist Resume. Background. Motivate, support and communicate with staff during regular pre-shift meetings. Build a resume with a template. Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests.As such, the required qualifications for this job always include excellent customer service abilities. Provided prompt and exemplary customer service. Corporate Receptionist CVs Corporate Receptionist CV template 1 Corporate Receptionist CV template 2 Corporate Receptionist CV template 3 . Responsible for providing efficient reception for Guests, including check in/out and answering phones. Processed guests' check ins and outs while providing excellent customer service. A front desk receptionist serves as a face to the employer. Informed visiting guests about availability of rooms, Answered/directed phone calls to appropriate places, Completed and secured daily financial reports at the end of each shift. No formal education is required for the job, and many candidates highlight hotel management courses in their resumes, besides their high school diplomas. A resume for office receptionist position is an important job position, and for that, your resume needs to be honest. Improved front-desk efficiencies while providing positive customer service. Recorded revenue totals for cash, checks, and credit card transactions. 2. Contact Information: First Name; Last Name; Address; Mobile Number; Email Address; Drivers license; 2. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Hotel Manager Resume; Hotel Front Desk Resume . Profile Summary: The elevator pitch of your resume must attract the immediate interest of the reader, prompting them to continue looking through the rest of your resume. Make sure that you have an objective section, which highlights your goal of becoming a hotel receptionist. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Completing procedures when guests arrive and leave. Details. No matter the industry or your level of experience, a well-made resume will help you apply for jobs as a receptionist. Greeted, registered, and assigned rooms to guests. Put together a resume that reflects your education and experience. Top 10 Best Customer Service Jobs. See our sample Hotel Receptionist Cover Letter. This is an example of a resume for a receptionist position. View the receptionist resume sample she created below, and download the receptionist resume template in Word. The hotel receptionist job is often referred to as a front desk agent. Customer service-oriented and motivated individual looking to hone problem-solving and communication skills, as well as further develop managerial skills as a Hotel Front Desk Agent for ABC hotel. Maintained a record of the guest’s activities such as the arrival time, the duration of the stay and any special requests made to the desk. Sure that you have an objective section, which highlights your best achievements hotel Management Last ;. Best achievements International Tourism and hotel Management for the Manager 's review guests and visitors and... 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